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Privacy Policy​

​Last updated: March 2026

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Arraglen Training (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with transparency and care. This policy explains what information we collect, how we use it, and the rights you have regarding your data. It also includes a dedicated section on confidentiality during training sessions, which is central to our professional practice.

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1. Information We Collect

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Information you provide directly

  • Name, email address, phone number, and organisation details when you contact us or make an enquiry.

  • Information submitted through our contact form.

  • Details you share when booking or participating in training sessions, workshops, or consultancy.

 

Information collected automatically

  • IP address, browser type, device information, and pages visited.

  • Cookies and similar technologies used to improve website performance and user experience.

 

Information from clients or organisations

  • Where training is arranged through an employer, we may receive participant names, roles, or learning objectives.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide requested services.

  • Deliver training, workshops, and consultancy.

  • Manage bookings, invoicing, and client communication.

  • Improve our website and services.

  • Send updates or resources you have opted in to receive.

  • Maintain internal records and comply with legal obligations.

We do not sell or share your personal information with third parties for marketing purposes.

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3. Confidentiality During Training Sessions

 

Confidentiality is a core part of how Arraglen Training operates. We take the privacy of participants seriously and maintain strict professional standards.

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Our commitments

  • Information shared by participants during training, coaching, or facilitated sessions is treated as confidential.

  • Personal stories, examples, or challenges raised in a session are not shared with employers or third parties unless explicit permission is given.

  • Group discussions remain within the group unless otherwise agreed.

  • Any feedback provided to commissioning organisations focuses on themes, learning outcomes, and recommendations—not individual contributions.

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Exceptions

Confidentiality may only be broken if:

  • We are required to do so by law.

  • There is a safeguarding concern or risk of harm.

We will always aim to discuss this with the individual first, where possible.

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4. Legal Basis for Processing

 

We process personal data under the following legal bases:

  • Contract: to deliver the services you request.

  • Legitimate interests: to operate and improve our business.

  • Consent: for optional communications such as newsletters.

  • Legal obligation: for tax, accounting, or regulatory requirements.

 

5. How We Store and Protect Your Data

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  • Personal data is stored securely using reputable, GDPR‑compliant systems.

  • Access is limited to those who need it to deliver services.

  • We use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

We retain data only for as long as necessary to fulfil the purposes outlined in this policy.

 

6. Sharing Your Information

 

We may share information with:

  • Service providers who support our operations (e.g., email platforms, invoicing tools).

  • Legal or regulatory authorities when required.

These providers are required to protect your data and use it only for the services they deliver to us.

 

7. Your Rights

 

Under GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (in certain circumstances).

  • Object to or restrict processing.

  • Withdraw consent at any time (for consent‑based processing).

  • Request data portability.

To exercise any of these rights, contact us at: arraglentraining@gmail.com

 

8. Cookies

 

Our website uses cookies to:

  • Improve functionality and performance.

  • Understand how visitors use the site.

  • Enhance user experience.

You can manage or disable cookies through your browser settings.

 

9. Links to Other Websites

 

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

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