Terms & Conditions

Last updated: March 2026

These Terms & Conditions (“Terms”) govern the use of the Arraglen Training website and the delivery of our training, workshops, consultancy, and related services. By accessing our website or booking services with us, you agree to these Terms.

1. About Arraglen Training

Arraglen Training (“we”, “our”, “us”) provides professional training, facilitation, and learning design services to individuals and organisations. Our services may be delivered online or in person.

2. Use of the Website

You agree to use this website lawfully and respectfully. You must not attempt to disrupt the site, access restricted areas, or use the site for fraudulent or harmful purposes.

All content on this website—including text, graphics, branding, and downloadable materials—is owned by Arraglen Training and may not be reproduced without permission.

3. Booking and Payment

Bookings are confirmed once written agreement is received (email is sufficient).
Invoices are issued upon confirmation and are payable within 28 days, unless otherwise agreed.
For training delivered through an organisation, the organisation is responsible for payment.
Prices listed on the website or in proposals may be updated periodically.

4. Delivery of Services

We aim to deliver high‑quality, engaging, and professionally designed training. To ensure smooth delivery:

Clients must provide accurate information about participant needs and logistical requirements.
For online sessions, clients are responsible for ensuring participants have access to the necessary technology.
For in‑person sessions, clients must provide a suitable venue and equipment unless otherwise agreed.
We will deliver the material with reasonable skill and care but cannot guarantee specific outcomes (e.g., performance improvements, behavioural change, reduction in staff turnover).

5. Confidentiality in Training and Consultancy

Confidentiality is central to our practice.

Personal stories, examples, or challenges shared by participants during training or coaching are treated as confidential.
We do not share individual contributions with employers or third parties without explicit permission.
Feedback to commissioning organisations focuses on themes, learning outcomes, and recommendations—not personal disclosures.
Confidentiality may only be broken if required by law or if there is a safeguarding concern or risk of harm.

6. Intellectual Property

All training materials, slides, handouts, templates, and resources provided by Arraglen Training remain our intellectual property unless otherwise stated.

Clients and participants may use these materials for personal learning but may not reproduce, distribute, or sell them without permission.

7. Client Responsibilities

Clients agree to:

Provide accurate information relevant to the delivery of services.
Ensure participants behave respectfully and professionally during sessions.
Not record sessions without prior written consent.
Use provided materials only as permitted under these Terms.

8. Limitation of Liability

Arraglen Training is not liable for:

Any indirect, incidental, or consequential losses arising from the use of our website or services.
Decisions made by clients or participants based on training content.
Technical issues affecting online delivery that are outside our control.

Our total liability is limited to the amount paid for the specific service in question.

9. External Links

Our website may contain links to third‑party sites. We are not responsible for their content or privacy practices.

10. Changes to These Terms

We may update these Terms occasionally. The latest version will always be available on our website, and continued use of our services constitutes acceptance of the updated Terms.

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